About Us

ONET (Outsource Network Contact Center and Back Office Services) is a complete outsourcing solutions provider, equipped with a cross-functional contact center platform and a manpower count close to 600. Located in the Philippines’ major cities, Makati, Cebu, and Davao, we at ONET offer unique and customized contact center (both voice and non-voice) services, back office services and seat leasing to best suit our clients’ needs. We are a complete end-to-end IT-enabled services provider, implementing successful practice through benchmarking, proper contracting, turnaround plans and workforce management in order to enhance revenue and improve processes..

Our Leadership Team has a combined management experience of more than 20 years. Together, we have effectively served various industries from Retail, Banking and Finance, to Healthcare, Education and Travel, to Telecommunications, Manufacturing and Logistics. We believe that this experience will contribute to working towards our ONET goal:

 

At ONET, our goal is to be an authentic extension of our clients’ businesses, allowing them to focus on their core business and maintaining their customers.

objectives


Management

The ONET Leadership Team collaborates with our clients in order to craft strategic programs directed towards progress that are anchored on core competencies. We bring multinational, cross-functional, and domain expertise among functions such as Sales, Marketing, Operations, Human Resources, Finance and Accounting, Quality, and Information, Technology, and Workforce Management.

management

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